Shipping & returns

Delivery

We deliver your items throughout New Zealand using TOLL.  Unless delivery is to a PO Box, in which case, your items are delivered by NZ Post.

We endeavor to deliver your order within 1-2 working days from dispatch, except:

  • Deliveries to rural addresses
  • Deliveries to the South Island

We can deliver internationally.  Please email us at [email protected] for a shipping quote.  You are responsible for your country’s customs and taxes applied to imported items.

 

Refunds

It is important to us that you are happy with your purchase.  If you’re not happy, we’re not happy!

If your item is damaged, or you have simply changed your mind, you can return the time to us within 30 days for a full refund or exchange.  The item must be unused and in the same condition that you received it.

The address for returned items is:

Gracebooks NZ
PO Box 1275
Hastings 4156
New Zealand

We may not always be able to replace your item.  In this case, we reserve the right to issue you a refund.

Sale items cannot be refunded if you have simply changed your mind.

Refunds will be applied to your method of payment.